Terms and Conditions

 

Terms and Conditions

Mixy Fandino is the trading name of Mixy Fandino Limited. Mixy Fandino Limited is incorporated under the Companies Act of 1985. Registration No. 08029357.

By purchasing Mixy Fandino products (the “Product”) and by using the Mixy Fandino website (this website) you acknowledge that you have read and that you agree to comply with and be bound by these Terms and Conditions.

Your statutory rights are not affected.
If you require any additional information about our terms and conditions or have any comments, please email us or contact us at:

Email: hello@mixyfandino.com
Phone: +44 (0) 7977 130898
Mixy Fandino Ltd
67 Gables Close
SE12 0UE
London


Purchase of products


All orders are subject to acceptance and to availability of the goods ordered. Mixy Fandino is entitled to refuse any order placed by you. If the Product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing an alternative product.

Product descriptions


We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
In addition, many of our products are handmade or feature natural materials, so colours and markings will inevitably vary slightly from piece to piece.

Prices


All retail prices are displayed without VAT charges at the prevailing rate.

Payment


Payment can be made by Bacs or cheque directly to Mixy Fandino Ltd.

Cancellation of order


Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods,. You must notify your decision to cancel your order by email or by post.

If you cancel the contract and then you receive the goods you must not unpack them from their packaging but must immediately send them back to us. The customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations.

Returns


In the unusual event an item is faulty or was damaged in transit, please inform us by email at info@mixyfandino.com within 7 days of receipt of the goods. On receipt of the faulty goods we will either issue you with a replacement if available or with a full refund.

If your purchase does not come up to your expectations or does just not fit, please return it to us unused, in its original packaging, for an immediate refund or exchange. For unwanted gifts please notify us of your decision to return your purchases within 7 days of receipt of your goods. You will be issued with a “Returns Authorisation Number” and you can then return the unwanted item. The item must be returned within 28 days of your invoice date.

We recommend that all returns are sent by recorded delivery as we cannot accept responsibility should they go missing. The customer must cover costs of return postage and any resulting refund will be less the initial cost of postage and packing, unless the item is faulty.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 40% of the original selling price from the refund amount.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Delivery


We currently offer a range of Royal Mail delivery options for our parcels. You can choose the delivery method in the checkout section of the online store.
We aim to send your parcel within 2 working days after we receive the order confirmation, using one of the following Royal Mail services (you select the service during checkout)

Delivery Options:


1 - Royal Mail Signed For Delivery


Signed For delivery to UK mainland for orders under £50: £1.80
Delivery time is generally 2-3 working days for packing, dispatch and delivery.
( free delivery on orders over £50 )

2 - Royal Mail Special Next Day Delivery


Next day delivery to UK mainland: £6.40. You will receive it the following working day. Please make sure someone is in to sign for the delivery, as next day deliveries require signature for delivery.
( reduces to £5 on orders over £50 )

3 - Royal Mail First Class Tracked Small Parcel to Europe


International Tracked plus Signed Small Parcel for all European orders: £8.20. This service will reach most of Europe within 5 working days.

For delivery outside the European Union, we need to quote you for a delivery price before dispatch. Please contact us at hello@mixyfandino.com with your order details and delivery address and we will get back to you with an estimate as soon as possible.

We send everything via recorded courier service and will require a signature on delivery. We are unable to accept an order where the delivery address is a PO Box, Hotel or similar.

When you visit the online store, you will be asked to select the method of shipping and at the same time see the current prices for delivery.

For more information about the Royal Mail services, guarantees etc., please see the Royal Mail website.

You can see the prices and options in more detail, including information about the guarantee available on our delivery page and also, on the Royal Mail website.

If you require other delivery options, please contact Mixy Fandino.