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Terms & Conditions

Mixy Fandino is the trading name of Mixy Fandino Limited. Mixy Fandino Limited is incorporated under the Companies Act of 1985. Registration No. 8029357.

 

Terms and conditions for the supply of goods and services through the Mixy Fandino online store (mixyfandino.com). These Terms and Conditions shall apply to all contracts entered into by Mixy Fandino (“Mixy Fandino Ltd”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Your statutory rights are not affected.

 

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Safe to Order Online

We utilise industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read.

 

In the event someone else intercepts it. This technology includes the following features:

 

  • Authentication – this assures your browser that your data is being sent to the correct computer server, an that the server is secure.
  • Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity – this checks the data being transferred to ensure it has not been altered.

Site Access and Changes

Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

Contract

No contract will exist between you and Mixy Fandino for the sale of any product unless and until Mixy Fandino has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card or via Paypal. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

 

Mixy Fandino reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

 

We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

Product descriptions

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

 

In addition, many of our products are handmade or feature natural materials, so colours and markings will inevitably vary slightly from piece to piece.

Payment

By purchasing on this site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account. Also by any other methods that may be advertised on our website site.

 

All credit/debit card transactions on this site are processed using Pay Pal, which is a secure online payment gateway which encrypts your card details in a secure host environment. Also we use Stripe’s software to accept credit/debit card payments, which is a secure payment processing platform.

 

The prices payable for ordered goods are as set out in our website in GBP (UK Pounds). We are not VAT registered Company, so you will not be charged VAT in your order. Delivery charges will be clearly displayed when selected and included in the total cost.

Order Cancellation

Unless you cancel your order within 7 working days after full payment has been made, acceptance of your order and completion of the contract between you and Mixy Fandino will be completed when the goods have been dispatched.

 

To cancel your contract you must notify us of your decision by email here using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after the 7 days period stated above will be at the discretion of Mixy Fandino.

Damage Policy

If you should receive an item that is damaged or not what you ordered, please contact us here within 7 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.

 

Email mixy@mixyfandino.com or call +44 (0)797713 0898 for assistance with your damage claim. Please reference your order number in your communication. If goods being returned are faulty or we have sent incorrect goods we will credit your return postage costs (you may send the goods back to us using Royal Mail First Class, Signed For postage).

Refunds and Exchange Policy

If you are not completely satisfied with your goods, please inform us within 7 working days, you may return them to us and we will either exchange items or refund the value of the goods. We recommend that you send returns by Royal Mail First Class, Signed For postage and email us a proof of posting. Goods should be returned in their original packaging at your expense to the following address;

 

Mixy Fandino Ltd
Attn: Mixy Fandino

67 Gables Close
London, SE12 0UE
UK

 

We cannot be held responsible for goods lost or stolen in transit. When we receive your return, we will issue a credit to your card used for the original transaction, for the cost of the item. Shipping fees are non-refundable. If you have any questions on the return or exchange policy please contact: mixy@mixyfandino.com

Links from our Site

Where our site encloses links to other sites and resources given by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no liability for them or for any loss or damage that can result from your use of them.

Entering our Site

Entry to and use of this website is at your own risk. We do not guarantee that the use of this website or any information downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We suggest that you take all pertinent securities before downloading information or images from the website.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time on this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at mixy@mixyfandino.com

Email us

If you’d like to get in touch, you can email us directly through our contact form. We will respond to your message as soon as we can.